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Frequently Asked Q & A
What is the E-Service Solutions mission?
To exceed your expectations
Anyone can sell a product. But if you want cost-efficient solutions,
advice, support and desire professional service at every step
of computing .... then call upon E-Service Solutions( ESS). Our
company is dedicated to customer-oriented service: you are important, you make
the rules.
As a customer, you have clear expectations concerning quality, delivery
periods, prices, services. Moreover, you want these expectations fulfilled, at
each phase, for each aspect. For ESS this, however, is not enough. We do
not want only to meet your expectations: we want to exceed them. The choice
is yours. ESS is of course not the only technology service provider on
the market. But if you are looking for a one-stop solution partner, for a
service organisation that offers you full service every step of the way, for a
flexible, reliable partner that always guarantees added value ... then you
automatically arrive at ESS.
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I'm having trouble with my
PC, monitor, modem, etc. Can you help
me? Yes! Begin at the
essonline.com homepage. You can search for a service. If you would like to
dispatch a technician to fix your problem, please contact us.
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I would like to buy the Ultimate Home or Office PC. Can you build
one for me? Selecting a PC can be a daunting task;
in addition to enormous range of brands, each manufacturer offers a wide
variety of models. Our company has built some most powerful
computers. Get ESS Workstation performance at desktop
price!
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What if I have a computer problem and
need someone to come out and fix it, but I'm not very
technical?
When creating a Work Order(Contact) requesting
service, please describe the problem you are experiencing and provide as much
detail as possible. Include information such as error messages, the name of
the computer application, program, or component, and the nature of the
difficulty. Generally, the more information you provide, the more effective
evaluation the technician can make in assessing the job requirements.
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Is insufficient coverage a common problem for many wireless
networks? You can avoid it. If
possible, place your wireless router in the center of the area you wish to
cover. The omnidirectional antennas on most routers radiate in a
three-dimensional doughnut-shaped pattern around the pole. If your router is
located in a corner of your house, much of that radiation pattern will fall
outside your home.
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I need top laptop with crisp display; complete set of ports
and connections; power performance of desktop. Our Web
shop is covering excellent choice: Samsung and Lenovo
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Why has Microsoft Service Pack 2 slowed
the Internet? I would be willing to speculate that the
change might be related to the added security provide in SP2. In particular, I
would be interested in knowing if you are using the Windows Firewall. The
Windows Firewall is designed to block access to particular website components,
and therefore may in fact slow down the connection.
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Should I always leave feedback? Yes! Client
feedback about the performance of staff is vital
to continually improve customer service. Your feedback shapes
ESS.
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What if uninstall is not included with a program and add/remove
does not show it listed? If there is no uninstall listing
within the Program Group or in the Add/Remove Programs within the Control
Panel in Windows, you will have to manually uninstall the program.
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Now that I have a high-speed connection to the Internet, I’m extremely worried
about security on my computer. Well, the answer is
Internet Security 2010. Making sure that your definitions are
current is absolutely crucial. Rarely does anyone get a virus that was written
years ago; it is usually one that is very new and was previously unknown.
The anti-virus software vendors usually update their definitions as soon
as a new virus is discovered, so make sure you download them regularly. In
summary, the best security strategy includes hardware and software, but most
of all, vigilance.
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I am looking for free video calls to anywhere in Australia
and overseas and information on what hardware is needed.
You need a PC running Windows XP, Vista or Windows 7 with broadband and Skype ver.
3.5 or higher . You
should have the latest drivers for your hardware to ensure that the
camera will work.
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